File a complaint | Platform Control | Beschwerde einreichen

Complaint form

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In which language would you like to conduct the proceedings?*

The office offers dispute resolution in German and English. The language of the proceedings is independent of the language of the content of the moderation measure in dispute.

German

English

In which language was the content written?*

If you are appealing against the deletion or non-deletion of linguistic content (e.g. comments/ratings/other contributions in text form), please select the language in which this content was written.

German

English

Other

Which platform is your request directed against?*

Google Maps

YouTube

OkCupid (Match)

Hinge (Match)

Tinder (Match)

What type of moderation action is your request for legal review directed against?*

My user account/post has been blocked/restricted/demonetized.

A user account/post reported by me was not blocked/deleted/restricted.

Consent*

(1) I am a citizen of the EU or the EEA.

Yes

EU Citizen Declaration*

Please explain here why your complaint has a sufficient connection to the European Union. According to our rules of procedure, this is usually the case if your complaint relates to facts within the European Union, for example, if a review about a company based in the EU is the subject of the dispute, or you credibly demonstrate that you have reached or intend to reach a not insignificant number of users in the European Union with the content in dispute.

Nationality*

Please select your nationality here.

Consent (2)*

(2) I have not filed a complaint regarding this content with any other out-of-court dispute resolution body, any national court, or any other competent forum.*

Consent (3)*

(3) I am aware that my data will be processed digitally. I have read the privacy policy. I also acknowledge the requirements of the Rules of Procedure and the Fee Model. I agree that my data must be passed on to the platform concerned for the purpose of carrying out the procedure. By submitting the form, I agree that Platform Control may contact me by e-mail for further clarification of the facts. I confirm that I have read the above statements and that they are correct.*

Consent (4)*

(4) The complaint is within the scope of the body's expertise. You can read about the body's expertise here: 📄 Platform Control Expertise (PDF) .*

Consent (5)*

(5) I have understood the individual steps of Platform Control (How we work), as well as read, understood and accept the privacy policy and the terms of use for the website.*

Background to your complaint

My user account/post has been blocked/restricted/demonetized.

Type of action*

Which measure would you like to specifically complain about?

My post was deleted.

My reach has been limited

My post has received a label.

My post was placed behind a warning screen.

My ability to monetize has been restricted.

My account has been temporarily/permanently blocked.

I was striked (YouTube only).

When was the post shared?*

DD dot MM dot YYYY

When was the platform's measure taken?*

DD dot MM dot YYYY

The link to the post in question

If possible, please provide a link to the post in question or upload a file with the corresponding content. If the post has been deleted and is no longer available, simply leave the fields blank. In this case, Platform Control will request the content directly from the platform.

Affected content

Please upload one or more files with the affected content here:

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, docx, txt, rtf, zip, Max. file size: 30 MB, Max. files: 10.

Have you already complained to the online platform about the measure?*

Yes, I have already complained to the online platform about the measure.

Background to your complaint

User account/post reported by me was not blocked/deleted/restricted.

Type of complaint*

Does your complaint relate to a single post or a user account?

Single post

User account

The link to the post in question

Affected content

Please upload one or more files with the affected content here:

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, docx, txt, rtf, zip, Max. file size: 30 MB, Max. files: 10.

Additional information*

Please provide any additional information that could help identify the content in question.

When was the post shared?*

DD dot MM dot YYYY

When did you report the content to the platform?*

DD dot MM dot YYYY

Please upload the platform's notification about the measure here:

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, docx, txt, rtf, zip, Max. file size: 30 MB, Max. files: 10.

Case ID

If the platform has provided you with a case ID, please enter it here. The case ID is usually in the subject line of the email you received from the online platform.

Please give us additional context to the post and explain why you disagree with the platform's decision.*

Why do you think the online platform acted incorrectly?

Personal data

Finally, please provide the following information:

Name*

First Last

Address*

Street Address Address Line 2 City ZIP / Postal Code Country

E-mail*

Please use the email address you used to open the account with the online platform against whose moderation measure you are appealing. If you no longer have access to this email, please enter your current email address here. However, you should definitely enter the email address you used to register with the platform in the field for additional context (p. 2).

Phone

On some online platforms, you register with your phone number instead of your email address. Therefore, we ask you to provide us with your phone number so that the online platform can assign your complaint to the correct account.

Username on the online platform*

Age*

I am 16 years old or older

I am 13 to 15 years old

Consent*

I have opened the account in accordance with Art. 8 Para. 1 GDPR with the consent of my legal representative and in accordance with the terms and conditions of the online platform.*

As soon as we have positively determined the completeness of your admissible application, we will ask the online platform to comment. You will be informed about this by e-mail in CC.

If the platform comments on the content, we will forward the response to you and you will have the opportunity to comment again.