How We work
Below, we have outlined the procedure step by step. You can also find a detailed description of the procedure in our rules of procedure.
Scenarios 1 and 2
When is a measure taken by Meta, Google, etc. against me something that I can have reviewed?
A decision is any type of moderation or non-moderation of a social network:
Scenario 1: Action taken against you
Has YouTube objected to your content and deleted one of your videos, algorithmically restricted your reach, struck you down, or even deleted your account? We will check whether this moderation measure is justified.
Scenario 2: No removal after notification
You reported a post on Reddit, but nothing happened? It doesn’t matter whether you have experienced digital violence yourself, witnessed online attacks, or reported cases of hate speech on the internet. We will check whether Reddit should have taken action based on your report!
Step 1: Fill out the application
You submit the measure to be reviewed using our online form. The online form guides you step by step through the process of providing all the necessary information, including your details and the measure taken by the online platform. Once you have submitted the form, you will receive a summarized and structured confirmation of your details by email.
Step 2: Preliminary examination
You submit the measure to be reviewed using our online form. The online form guides you step by step through the process of providing all the necessary information, including your details and the measure taken by the online platform. Once you have submitted the form, you will receive a summarized and structured confirmation of your details by email.
Step 3: Legal review of the measure
Our experienced mediators (all with law degrees) examine:
-
All information and comments submitted via the online platform
-
Whether the action or omission was legally correct
- Moderation: We assess whether, for example, a deletion was lawful.
- Non-moderation: We assess whether the online platform should have taken action.
Our mediators are independent and impartial.
Step 4: Decision
Within a very short time—but no later than 90 days—you and the online platform will receive our decision conveniently in your email inbox.
Although the decision is not binding, the online platform will carefully consider whether to comply with it. You are free to pursue further legal action and use our decision as a basis for your argument.
We review your measures for these platforms:
How We work
Below, we have outlined the procedure step by step. You can also find a detailed description of the procedure in our rules of procedure.
When is a decision made by Meta, Google, etc. against me that I can have reviewed?
A decision is any type of moderation or non-moderation of a social network:
Scenario 1: Action taken against you
Has YouTube objected to your content and deleted one of your videos, algorithmically restricted your reach, struck you down, or even deleted your account? We will check whether this moderation decision is justified.
Scenario 2: No removal after notification
You reported a post on Reddit, but nothing happened? It doesn’t matter whether you have experienced digital violence yourself, witnessed online attacks, or reported cases of hate speech on the internet. We will check whether Reddit should have taken action based on your report!
This is how your procedure will proceed
Step 1: Fill out the application
You submit the measure to be reviewed using our online form. The online form guides you step by step through the process of providing all the necessary information, including your details and the measure taken by the online platform. Once you have submitted the form, you will receive a summarized and structured confirmation of your details by email.
Step 2: Preliminary examination
You submit the measure to be reviewed using our online form. The online form guides you step by step through the process of providing all the necessary information, including your details and the measure taken by the online platform. Once you have submitted the form, you will receive a summarized and structured confirmation of your details by email.
Step 3: Legal review of the measure
Our experienced case reviewers—experienced lawyers—check:
-
All information and comments submitted via the online platform
-
Whether the action or omission was legally correct
- Moderation: We assess whether, for example, a deletion was lawful.
- Non-moderation: We assess whether the online platform should have taken action.
Our mediators are independent and impartial.
Step 4: Decision
Within a very short time—but no later than 90 days—you and the online platform will receive our decision conveniently in your email inbox.
Although the decision is not binding, the online platform will carefully consider whether to comply with it. You are free to pursue further legal action and use our decision as a basis for your argument.