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Complaint form

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Review action

Let's get started! Filling out the form usually takes less than five minutes. If you have any difficulties or questions about specific fields, we've put together a short FAQ.

If you wish to appeal multiple decisions made by the platform—for example, if different accounts are involved or if different comments or reviews are affected—we ask that you submit a separate appeal for each issue. This makes it easier for us and the platform to identify the specific content in question. Please do this especially if you have multiple moderation IDs.

We also ask that you refrain from making separate inquiries beforehand regarding whether your complaint is admissible. We cannot fully assess this until you have completed this form in its entirety. You will not incur any costs until then. For questions of this nature, we would also like to refer you to the FAQ.

In which language would you like to conduct the proceedings?*
The office offers dispute resolution in German and English. The language of the proceedings is independent of the language of the content of the moderation measure in dispute.
In which language was the content written?*
If you are appealing against the deletion or non-deletion of linguistic content (e.g. comments/ratings/other contributions in text form), please select the language in which this content was written.
Which platform is your request directed against?*
More VLOPs*
What type of moderation action is your request for legal review directed against?*
Consent*
(1) I am a citizen of the EU or the EEA.
Please explain here why your complaint has a sufficient connection to the European Union. According to our rules of procedure, this is usually the case if your complaint relates to facts within the European Union, for example, if a review about a company based in the EU is the subject of the dispute, or you credibly demonstrate that you have reached or intend to reach a not insignificant number of users in the European Union with the content in dispute.
Please select your nationality here. Please note: If you are an EU citizen but do not reside within the EU, please attach proof of your citizenship in the next section of this form.
Consent (2)*
Consent (3)*
Consent (4)*
Consent (5)*

Background to your complaint

My user account/post has been blocked/restricted/demonetized.
Type of action*
Which measure would you like to specifically complain about?
DD dot MM dot YYYY
DD dot MM dot YYYY
If possible, please provide a link to the post or account in question, or upload a file containing the relevant content. If the account has been suspended, a handle or username (e.g., @xxxxx) will also help. If the post or account has been deleted and is no longer available, simply leave the field blank.
Please upload one or more files with the affected content here:
Drop files here or
Accepted file types: jpg, jpeg, png, pdf, docx, txt, rtf, zip, Max. file size: 30 MB, Max. files: 10.
    Have you already complained to the online platform about the measure?*

    Background to your complaint

    User account/post reported by me was not blocked/deleted/restricted.
    Type of complaint*
    Does your complaint relate to a single post or a user account?
    If possible, please provide a link to the post in question or upload a file with the corresponding content. If the post has been deleted and is no longer available, simply leave the fields blank. In this case, Platform Control will request the content directly from the platform.
    Please upload one or more files with the affected content here:
    Drop files here or
    Accepted file types: jpg, jpeg, png, pdf, docx, txt, rtf, zip, Max. file size: 30 MB, Max. files: 10.
      Please provide any additional information that could help identify the content in question.
      (If your account has been suspended, leave this field blank.)
      DD dot MM dot YYYY
      (If your account has been suspended, leave this field blank.)
      DD dot MM dot YYYY

      Drop files here or
      Accepted file types: jpg, jpeg, png, pdf, docx, txt, rtf, zip, Max. file size: 30 MB, Max. files: 10.
        If the platform has provided you with a case ID, please enter it here. The case ID is usually in the subject line of the email you received from the online platform.
        Why do you think the online platform acted incorrectly?

        Personal data

        Finally, please provide the following information:
        Name*
        Address*
        Please enter the email address here that we may use to conduct the proceedings and to inform you of the key steps in the process.
        Please enter the email address you used to create your account on the online platform whose moderation action you are contesting. If this email address is the same as the one listed above, which we can use to contact you, please simply enter the same address here again.
        On some online platforms, you register with your phone number instead of your email address. Therefore, we ask you to provide us with your phone number so that the online platform can assign your complaint to the correct account.
        Age*
        Consent*

        You will receive a confirmation of receipt from us shortly. As soon as we have verified that your admissible application is complete, we will forward your complaint to the online platform: . You will be notified of this via email in CC. As a general rule, we will keep you informed of every step in the process without you having to ask. This includes instances where we need additional information from you. You do not need to take any further action unless we specifically ask you to do so.

        Platform Control
        info@platform-control.com

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